Returns & Exchanges

At Ashdown Engineering, we stand by the quality of our bass amplifiers and pedals, offering a 30-day return window for products in original condition. If your gear doesn't meet your performance expectations, we are committed to making it right.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely pack the item in its original Ashdown packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship to Ashdown

  Affix the provided shipping label and drop the package off at an authorized carrier location; we recommend keeping your tracking number for reference.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the returned electronics, your refund will be processed to your original payment method within 5-7 business days.